Refund policy
RETURN & REFUND POLICY
At Phoenix R.I.S.E. Health & Wellness LLC, we strive to provide high-quality products and services. Due to the nature of our offerings, our return policy varies by product type.
Digital Products (E-books, Programs, Downloads)
All digital products are non-refundable and non-returnable once purchased.
Due to the instant access and downloadable nature, all sales are final.
Apparel & Custom-Made Products
All apparel and custom items are made-to-order, therefore:
- All sales are final
- We do not accept returns or exchanges for:
- Incorrect size selection
- Buyer’s remorse
✅ Replacements or refunds are only offered if:
- The item arrives damaged, defective, or misprinted
To qualify:
- Contact us within 7 days of delivery
- Email: support@phoenixrisehw.com
- Include order number + clear photos
Approved claims will receive:
- A free replacement OR
- A full refund (no return required)
Physical (Non-Custom) Products
For non-custom physical items:
- Returns or refunds are only accepted if the item arrives damaged or defective
- Requests must be made within 7 days of delivery
To qualify:
- Provide order number + photo evidence
❌Non-Eligible Refunds
We do not offer refunds for:
- Incorrect size or product selection
- Buyer’s remorse
- Normal wear and tear
- Requests made after 7 days
- Digital product purchases
📦Shipping Issues
We are not responsible for shipping delays caused by carriers.
Lost or missing packages will be reviewed on a case-by-case basis.
💳Refund Processing
Approved refunds are issued to the original payment method and typically appear within 5–10 business days.
📧Questions
If you have any questions, please contact us at:
info@phoenixrisehw.com